FAQ Cathay Pacific

Is Cathay Pacific a good airline?

Yes, Cathay Pacific is widely recognized for its excellent customer service, comfortable cabins, and premium inflight amenities. It is consistently ranked among the top airlines globally.

Is CX from Hong Kong?

Yes, Cathay Pacific is headquartered in Hong Kong and operates its primary hub at Hong Kong International Airport.

Does Cathay Pacific offer inflight entertainment?

Yes, Cathay Pacific provides an extensive library of movies, TV shows, games, and music through personal entertainment screens in all cabins.

Does Cathay Pacific serve complimentary meals?

Yes, CX offers complimentary meals and beverages on all flights, tailored to the duration and destination of the journey.

Does Cathay Pacific offer Wi-Fi onboard?

Yes, Wi-Fi is available on most Cathay Pacific aircraft for purchase, with complimentary access for some premium passengers and loyalty members.

How to book a CX flight?

You can book through the Cathay Pacific website, mobile app, travel agents, or online travel portals.

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What is the best way to book a discounted CX flight?

Look for sales on the official website.
Redeem Asia Miles if you're a loyalty program member.
Use travel search engines to compare prices.
Book in advance for the best rates.

Can I book a flight with free cancellation?

Yes, Cathay Pacific offers fare types with flexible cancellation policies. Ensure to review the terms before booking.

Are group bookings available on Cathay Pacific?

Yes, CX provides special fares and services for group bookings. Contact the customer service team for details.

Are CX economy class seats good?

Yes, economy class seats are designed for comfort with adjustable headrests, ample legroom, and personal entertainment systems.

What is included in Cathay Pacific economy class?

Economy class passengers enjoy complimentary meals, beverages, inflight entertainment, and a standard baggage allowance.

Can I select my seat in economy class?

Yes, seat selection is available for a fee or complimentary depending on your fare type and loyalty status.

What are the benefits of CX premium economy class?

Wider seats with more recline.
Enhanced meal options and premium beverages.
Priority boarding and check-in.
Extra baggage allowance.

Is premium economy better than economy on CX?

Yes, premium economy offers significantly better comfort, services, and amenities compared to economy.

Can I sleep comfortably in premium economy?

While the seats don’t recline fully flat, the extra recline and footrests make sleeping much easier than in economy.

How much more does premium economy cost than economy?

Typically, it costs 1.5 to 2 times more than economy, depending on the route and demand.

Can I upgrade to premium economy using miles?

Yes, Asia Miles members can use points to upgrade to premium economy, subject to seat availability.

What are the benefits of CX business class?

Fully flatbed seats with direct aisle access.
Gourmet dining options.
Premium lounge access.
Priority boarding and check-in.

What is CX business class baggage allowance?

Business class passengers can typically check two bags, each weighing up to 32 kg, and bring two carry-on items.

Is CX business class worth the price?

For long-haul flights, CX business class offers unmatched comfort, privacy, and luxury, making it a worthwhile experience.

How to upgrade to CX business class?

You can request an upgrade via "Manage Booking," at check-in, or by redeeming Asia Miles.

How can I change my date on a CX flight?

Log in to the "Manage Booking" section on the CX website or app and follow the instructions for date changes.

Can I change the destination of my flight?

Yes, but you will need to pay the fare difference and any applicable fees. Changes are subject to seat availability.

How much does it cost to change a CX flight?

Fees vary depending on the fare type and route. Flexible tickets generally have lower or no fees for changes.

Can I reschedule my flight multiple times?

Yes, as long as it complies with your fare rules. Each change may incur additional fees.

Does CX have free cancellation?

Free cancellation is available within 24 hours of booking for eligible tickets.

How can I get a refund from CX?

Refunds can be requested through the "Manage Booking" section on the website or by contacting customer service.

Can I get a full refund on a CX flight cancellation?

Refundable tickets qualify for full refunds. Non-refundable tickets may only be eligible for a partial refund of unused taxes and fees.

What happens if I cancel a non-refundable ticket?

You may lose the ticket value but could receive a refund for unused taxes and surcharges.

What happens if I miss my CX flight?

A no-show policy applies, and you may need to pay a fee to rebook or forfeit the ticket.

Can I get a refund for a missed CX flight?

Refunds are generally not available for missed flights unless covered by specific fare conditions.

What should I do if I miss my connecting flight?

If caused by CX delays, the airline will rebook you on the next available flight free of charge.

Does CX allow name changes on tickets?

No, Cathay Pacific does not permit name changes. Only minor spelling corrections may be allowed.

What happens if my name doesn't match my ID?

You may be denied boarding. Ensure the name on your ticket matches your travel documents exactly.

Are CX tickets transferable?

No, tickets are non-transferable and must be used by the passenger whose name is on the ticket.

What is Asia Miles?

Asia Miles is Cathay Pacific’s frequent flyer program that allows members to earn and redeem miles for flights, upgrades, and other rewards.

How can I join Asia Miles?

Sign up for free on the Cathay Pacific website or mobile app.

Can I earn miles for flights on partner airlines?

Yes, Asia Miles can be earned on flights with CX's Oneworld alliance partners and other participating airlines.

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